Please note FloraFlex cannot guarantee you will have sufficient Nutrients if you edit your calculated amount.
At FloraFlex, we stand by the quality of our products. We have three types of returns that we allow in the normal course of business with our retail partners:
Each return type has a set of policy guidelines and return instructions below. Please review our policy and process before submitting any returns. Our customer support team is available to help you get started on any applicable return at email@example.com.
Defective in warranty returns are allowed in exchange for credit on products that you have purchased from FloraFlex that have stopped working within the manufacturer’s warranty period. It is your obligation to verify the product failure by testing the product before submitting a defective return. Once submitted through our RMA Request Form, we will (1) approve and credit, (2) require further technical support and verification or (3) deny your request. While our desire is to streamline our defective-in-warranty program, we may at times ask for products to be returned to us for testing or quality reasons. We will follow up on your RMA submission with these requests as necessary.
At FloraFlex, we recognize that at times you may need to return product back to our inventory in exchange for product credit. These Return to Stock returns are allowed on products that you have purchased from FloraFlex under the circumstances listed below. It is your obligation to return products within the return window of 30 Days from the date of receipt. Please submit your return with the proper documentation and ensure that the product is returned in resellable condition. Resellable product is defined as (i) new and unused, (ii) in original packaging (no writing or markings), (iii) the current model of the product and (iv) currently stocked and offered for sale by FloraFlex. Return to stock returns are subject to a restocking fee of 15% of the total value of the return. You are also responsible for any inbound freight/shipping, customs fees, duties, and taxes associated with the return. Please do not send back any product that has not been submitted and approved for return to stock credit and/or any product that is not in resellable condition. These products will not be credited or returned.
Historically, FloraFlex has tackled many other issues through returns submissions, including supply chain errors like mis-shipped products or mis-counted quantities, out-of-warranty defective claims and non-defective customer satisfaction claims. The resolution to these claims is often circumstantial. Therefore, in order to provide the best path to resolve these types of claims, we request that you contact our customer support team directly in each of these circumstances and not attempt to submit these claims through our returns portal. A statement on Customer Satisfaction: At FloraFlex, we hold our customers in high esteem. We value the satisfaction of all growers who use our products. However, given our extensive product offering and the diverse scale and environment that our products are used in, we review each customer satisfaction claim with our retail partners to identify the nature of the claim and come to a resolution.
All international sales are final and we do not accept the return of international orders. If you received the wrong item or a defective tool as part of an international order, please notify us within 30 days after receipt by going to the Contact Us page on the website and selecting Returns from the drop-down menu. Make sure to include details about the incorrect or defective item, along with your order number in all communications. We will either ship you a new product, or refund the cost of your order, including the original shipping charges, however, customs fees, duties, and taxes may be non-refundable, even in the event of an incorrect or defective product. Please note that we do not refund original shipping charges for goods that are refused for delivery at customs. Prior to authorizing a replacement item or refund, FloraFlex reserves the right to request verification, such as a photograph, to confirm that the item shipped is incorrect or defective. FloraFlex reserves the right to refuse international orders and will refund any refused international orders.